Support Database
Error Messages
Translation Feedback and Crash Report Collection
CADian has been fully translated into German. Despite our careful efforts, translation errors, inaccuracies, or inconsistent terminology may still exist in certain areas.
If you notice any such issues, we kindly ask you to let us know. Your feedback helps us continuously improve the German version of CADian.
CADian Crash
If CADian crashes for any reason while you are working, please do not close the crash dialog immediately.
Instead, we kindly ask you to follow the instructions below to collect the crash report and send it to us. The report is very helpful in identifying the root cause of the issue.
How to Collect a Crash Report
- Keep the crash window open.
Please do not close the crash window. (The folder containing the dump files is automatically deleted as soon as the crash dialog is closed.)
- Navigate to the following folder:
C:\Users\<Username>\AppData\Local\TempWeitere Zeilen anzeigen
(<Username> = Windows user account)
- Sort the folders by "Date Modified".
- Please send us the contents of the most recently created folder.
The dump folder usually contains the following three files:
1. xxxxxDetail.log
2. xxxxxx.DMP
3. crashreport.ini
Thank you very much for your support. Both reports of translation issues and crash reports help us continuously improve CADian and further enhance the stability and quality of the German version.
Error [1260:31] CADian Licence Server Connection Error
![Error [1260:31] CADian Licence Server Connection Error](https://www.cadian.info/media/images/contentbilder/fehler_1260-31_1.png)
If the message
“The installation of the client identity failed because a client identity using the same server is already installed”
is displayed, the client identity on the affected computer must be reset.
Proceed as follows:
1. Reset Settings in the Local License Service
Open the following address in a web browser:
- Select Configuration from the menu on the left.
- Switch to the [Access to Remote License Managers] tab (3rd tab).
- Check the entry Remote License Search Parameters and reset it to the default value:
- Click [Set Defaults]
- Then click [Submit]
2. Resend the Identity Link via the Administrator
The administrator must log in to the corresponding portal:
Open:
https://cadian.prod.sentinelcloud.com/customer
- Log in using the administrator email address and password.
- Open the [Machine Accounts] menu (right-hand side).
- In the Actions column, click the icon with the three vertical dots.
- Select Copy Identity Link
A message will appear in the upper right corner:
“Successfully copied the identity link to the Clipboard.”
The identity link is now in the clipboard and must be forwarded to the client user.
3. Steps for the Client User
- Open a web browser.
- Paste the received identity link into the address bar.
- Press Enter until the [Install] button appears.
- Click [Install] to allow the application to access the computer.
Finally, start CADian and check if it is working properly.
Network License Error – Network Server
If the message
“The installation of the client identity failed because a client identity using the same server is already installed”
appears, proceed as follows:
1. Open the Local License Service in the Web Browser
Open the following address:
- Configuration
→ Menu item on the left side - Click the [Access to Remote License Managers] tab
→ 3rd tab in the menu - Check the value Remote License Search Parameters and reset it to default
→ Click [Set Defaults] - Click [Submit]
2. Have the Identity Link Resent by the Administrator
The administrator must log in to the corresponding portal:
- Open:
https://cadian.prod.sentinelcloud.com/customer
Log in with the administrator’s email and password.
- Click the [Machine Accounts] menu
→ Menu on the right side - Click the icon (3 vertical dots) in the Actions column
- Click Copy Identity Link
- A message will appear in the top-right corner:
“Successfully copied the identity link to the Clipboard.”
- A message will appear in the top-right corner:
- The identity link is now stored in the clipboard and must be sent to the client user.
3. Steps for the Client User
- Open a web browser
- Paste the identity link into the address bar
- Press Enter until the [Install] button appears
- Click [Install] to allow the application to access the end user’s computer
- Try to start CADian
Access License Server
CADian uses the Sentinel RMS License Manager for network and subscription licensing.
Here you can manage your network licenses and annual subscriptions. You do not need your own server or network for your network licenses.