Error [1260:31] CADian Licence Server Connection Error

If the message

“The installation of the client identity failed because a client identity using the same server is already installed”
is displayed, the client identity on the affected computer must be reset.

Proceed as follows:

1. Reset Settings in the Local License Service

Open the following address in a web browser:

http://localhost:1947

Select Configuration from the menu on the left.
Switch to the [Access to Remote License Managers] tab (3rd tab).
Check the entry Remote License Search Parameters and reset it to the default value:
- Click [Set Defaults]
Then click [Submit]

2. Resend the Identity Link via the Administrator

The administrator must log in to the corresponding portal:

Open:

https://cadian.prod.sentinelcloud.com/customer

Log in using the administrator email address and password.
Open the [Machine Accounts] menu (right-hand side).
In the Actions column, click the icon with the three vertical dots.
Select Copy Identity Link

A message will appear in the upper right corner:

“Successfully copied the identity link to the Clipboard.”

The identity link is now in the clipboard and must be forwarded to the client user.

3. Steps for the Client User

Open a web browser.
Paste the received identity link into the address bar.
Press Enter until the [Install] button appears.
Click [Install] to allow the application to access the computer.

Finally, start CADian and check if it is working properly.